Refund Policy
Cancellations:
A "Cancellation" occurs when the Customer or Supplier voids an order for a
withdrawal of funds from a Customer's Card account or bank account before a sale
is sent for deposit. YouHerb.ch will not collect a deposit from the Customer
and the previously authorized funds will be released at the Card issuing bank's
discretion.
After a sale is sent for deposit, any attempt to reimburse the cost of a Product
to a Customer constitutes a Refund and shall be dealt with as set forth below.
You may contact us regarding your purchase from YouHerb.ch within seven days of
delivery for a full refund.
Returns:
A return occurs when a Customer returns Products previously purchased from 2CO
("Return").
YouHerb.ch will not reduce the amount of a Refund by the assessment of a "restocking
fee" or any other charge (including shipping charges) for any Return that occurs
in accordance with YouHerb.ch's Return Policy.
Refunds:
A refund is the actual reimbursement of the cost of a Product to a Customer("Refund").
YouHerb.ch accomplishes the Refund by reversing the amount previously charged
to the Customer's Card or account at the Card issuing bank and the appropriate
amount is credited to the appropriate Card or account at the Card issuing bank
of Customer."
Privacy Policy:
Your privacy policy must state that no information submitted by a buyer will not
be shared, sold, reused in lists, or be used for any other purpose than to
complete a transaction or address a customer service concern. The following is
an example privacy policy, you may replace YouHerb.ch with your website name if
you would like to use it as the privacy policy on your site.
PRIVACY STATEMENT
YouHerb.ch values the privacy and security of the information that you share
with us through YouHerb.ch. It is important that you understand how we collect,
use, and maintain your information. This Privacy Statement explains our online
information practices, the choices you may make about how we collect and use
your information at this Web Site, and the ways you may contact us.
We may change this Privacy Statement from time to time. Changes to this Privacy
Statement are effective upon posting. Please check back periodically for updates.
Definitions
“Personal Information” includes, your name, address information, personal e-mail
address and URL, telephone number, account username and password, as well as
other, similar information.
“Prospect Information” includes the same information as Personal Information
except that Prospect Information is information that is submitted by an
individual who is not the subject of the data submitted.
“Non-Identifying Personal Information” includes information about you, including,
without limitation, your Internet service provider, browser type, domain name,
the Web Site that referred you to us, the web pages you request, the date and
time of those requests, and entry and exit points.
Collection of Personal Information or Prospect Information
YouHerb.ch may collect Personal Information from you, but only if you provide
it to us voluntarily. We also collect Personal Information that you provide to
us so that we can fulfill your order. In addition, in certain situations, such
as when a purchaser buys a product as a gift and supplies the recipients’ name
and address, we collect Prospect Information.
Collection and Use of Non-Identifying Personal Information
During your use of our Web Site, we will collect certain Non-Identifying
Personal Information to enhance the functionality of the Web Site and to make
your access more convenient and efficient. We retain Non-Identifying Personal
Information and use it to establish Web Site activity trends, monitor Web Site
performance, improve Web Site design and functionality, fulfill orders, inform
current and potential customers and suppliers about our services, and for other
business purposes. Our collection of Non-Identifying Personal Information may
involve the use of cookies. Among other uses, cookies allow us to deliver
content specific to your interests, to save you from re-entering your
registration data at each connection, and to provide features such as online
customer payment and shopping carts. The Help portion of the toolbar on most
browsers will tell you how to configure your web browser to accept cookies, to
prevent your browser from accepting new cookies, to have the browser notify you
when you receive a new cookie, or to disable cookies altogether. No personal or
unencrypted information will be encoded in cookies that are stored on your
computer.
Children
YouHerb.ch does not sell products for purchase by children, but we do sell
children's products for purchase by adults. We do not knowingly collect,
maintain, or use Personal Information or Prospect Information from children
under age 13. If you are under age 13, do not share personal information with us.
Use of Personal Information
YouHerb.ch may use and disclose Personal Information or Prospect Information as
described in this document. In addition to the uses described in this document,
we may use Personal Information or Prospect Information for purposes that
include maintaining the Web Site, order fulfillment and administration, and
product surveys, administrative and analytical purposes like accounting, billing
and audits, and information system management, and other, similar uses. We may
also use Personal Information or Prospect Information to provide current and
potential customers and suppliers with information about our services.
We only collect, use, and disclose Personal Information or Prospect Information
for purposes that are reasonable in the circumstances. We use only fair and
lawful means to collect Personal Information or Prospect Information.
Protection of YouHerb.ch and Others
We may use or disclose Personal Information or Prospect Information without your
consent in certain circumstances:
* If we are required by law or by an order or requirement of a court,
administrative agency, or other government entity, or by court rules concerning
the production of records;
* If we have reasonable grounds to believe that use or disclosure is necessary
to protect the rights, privacy, property, or safety of our users or others;
*If we have reasonable grounds to believe that the information relates to breach
of an agreement or violation of the law that has been, is being, or is about to
be committed;
* If it is necessary for fraud protection, risk reduction, or the establishment
or collection of funds owed to us;
* If it is necessary to enforce or apply our Terms of Use and other agreements,
to pursue remedies, or to limit damages to 2Checkout;
* If the information is public;
* For other reasons allowed or required by law.
When we are required or permitted to disclose information without consent, we
will not disclose more information than is necessary to fulfill the disclosure
purpose.
Links to Other Web Sites
When you click on a link on this Web Site that takes you to a web site operated
by another company, you will be subject to that company’s web site privacy
policies.